Privacy Policy

Last Updated: September 14, 2026

RASECOR (“RASECOR”, “we”, “us”, or “our”) provides AI-powered software, automation, and business process execution services designed to help businesses manage customer interactions and operational workflows.

This Privacy Policy explains how information may be collected, used, processed, stored, and protected when you interact with RASECOR through our website, applications, services, or connected communication channels, including integrations with third-party platforms such as Meta, Instagram, and WhatsApp.

1. Information We May Collect

Depending on how you interact with RASECOR, we may process information including:

• name and contact information;
• business or company information;
• email address and telephone number;
• messages, requests, and other content you send to RASECOR;
• account, profile, user, conversation, or channel identifiers provided by connected platforms;
• information necessary to perform a requested business process;
• technical information such as IP address, browser information, timestamps, request identifiers, logs, and security-related information;
• service usage, diagnostic, and operational information.

We do not intentionally collect information that is unnecessary for providing or securing our services.

2. How We Collect Information

Information may be collected:

• directly from you when you contact or interact with RASECOR;
• through forms or other interfaces on RASECOR websites or applications;
• through connected communication channels such as Instagram or WhatsApp;
• through APIs and integrations authorized by users or businesses;
• automatically through technical logs, cookies, and similar technologies where applicable.

3. How We Use Information

We may use information to:

• provide and operate RASECOR services;
• receive, understand, and respond to communications;
• execute requested business processes and workflows;
• provide AI-assisted interactions and automation;
• maintain conversation and execution continuity where required;
• verify whether requested actions have been completed;
• provide customer support and human handoff where appropriate;
• maintain security and prevent misuse, fraud, or unauthorized access;
• diagnose technical issues and improve service reliability;
• monitor operational performance;
• comply with applicable legal and regulatory obligations.

RASECOR does not represent an automated system result as a completed real-world action unless the relevant execution can be verified.

4. Meta, Instagram and WhatsApp Data

RASECOR may integrate with Meta products, including Instagram and WhatsApp.

When you interact with RASECOR through a Meta service, we may receive information made available through Meta APIs, such as:

• messages and message content;
• account or profile identifiers;
• conversation identifiers;
• profile or display information made available by the platform;
• timestamps and communication metadata.

Such information is processed only as necessary to provide the requested communication, automation, support, or business-process functionality.

RASECOR's use of information received from Meta APIs is subject to applicable Meta platform requirements in addition to this Privacy Policy.

We do not sell personal information received through Meta integrations.

5. AI and Automated Processing

RASECOR services may use artificial intelligence systems to assist with tasks such as:

• understanding user intent;
• extracting structured information from messages;
• generating responses;
• identifying missing information;
• helping initiate authorized business processes.

AI systems may assist with decisions or recommendations, but business actions remain subject to applicable process, authorization, security, and execution controls.

Where appropriate, a conversation or process may be transferred to a human operator.

6. Third-Party Service Providers

RASECOR may use third-party providers to operate its services, including providers of:

• cloud infrastructure and hosting;
• communication platforms;
• artificial intelligence services;
• workflow and automation infrastructure;
• email and calendar services;
• business software integrations;
• monitoring and security services.

Information is shared with such providers only where reasonably necessary to provide, secure, maintain, or support RASECOR services, or where required by law.

Third-party services may have their own privacy policies and terms.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

• providing requested services;
• maintaining operational and security records;
• supporting ongoing business processes;
• resolving errors or disputes;
• preventing abuse and fraud;
• complying with legal obligations.

Retention periods may vary depending on the type of data, the service being provided, and applicable legal requirements.

8. Data Security

RASECOR uses reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include access controls, credential protection, encrypted communications, logging, and separation of authorized systems and services.

However, no internet-based service or electronic storage method can guarantee absolute security.

Users should never send passwords, payment-card credentials, authentication tokens, or other sensitive secrets through ordinary messages unless explicitly required through an authorized secure process.

9. Cookies and Technical Information

RASECOR websites may use cookies or similar technologies where necessary to:

• operate website functionality;
• maintain security;
• understand website usage;
• remember user preferences;
• improve performance.

Browser settings may allow users to restrict or disable certain cookies.

Where legally required, additional consent mechanisms may be provided.

10. Disclosure of Information

RASECOR may disclose information where reasonably necessary:

• to provide a service requested by the user or customer;
• to authorized service providers acting on RASECOR's behalf;
• to comply with applicable laws, regulations, court orders, or lawful requests from public authorities;
• to investigate fraud, abuse, security incidents, or unlawful activity;
• to protect the rights, property, or safety of RASECOR, its users, customers, or third parties.

We do not disclose personal information to unrelated third parties for arbitrary purposes.

11. Your Privacy Rights

Depending on applicable law, individuals may have rights concerning their personal information, including the right to request:

• access to personal information;
• correction of inaccurate information;
• deletion of information;
• restriction of certain processing;
• information about how their data is processed.

Some information may need to be retained where required for legal compliance, security, fraud prevention, dispute resolution, or other legitimate purposes.

12. Data Deletion Requests

Users may request deletion of personal information associated with their interactions with RASECOR, including information processed through supported Meta, Instagram, or WhatsApp integrations.

To request deletion, contact:

Email: info@rasecor.com
Subject: Data Deletion Request

Please provide enough information for us to identify the relevant interaction or account.

We may request reasonable verification before processing a deletion request.

A dedicated data deletion instructions page is also available at:

https://rasecor.com/pages/data-deletion

13. Children's Privacy

RASECOR services are intended for business and professional use and are not designed to knowingly collect personal information from children.

If we become aware that information has been collected from a child in violation of applicable law, appropriate steps will be taken to address it.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, integrations, legal obligations, or data practices change.

The latest version will be published on this page together with the updated revision date.

15. Contact

For questions, requests, or concerns regarding this Privacy Policy or RASECOR's handling of personal information, contact:

RASECOR
Website: https://rasecor.com
Email: info@rasecor.com